At Carbaway Health Foods, we understand that sometimes you may need to cancel an order. We strive to provide a seamless shopping experience and want you to be fully satisfied with your purchases. Please read our cancellation policy below for details on how cancellations are handled.
You may request the cancellation of your order at any time before it has been processed for shipping. Once your order is in the shipping or fulfillment stage, we are unable to cancel or modify it.
To request a cancellation, please contact our customer service team immediately via email at [Your Email] or call us at [Your Phone Number]. Please include your order number and any relevant details to expedite the process.
- Before Shipment: If you contact us before your order is shipped, we will cancel your order and issue a full refund.
- After Shipment: Once an order has been shipped, it cannot be canceled. You will need to follow our Returns Policy to return the items after receipt.
If your order is canceled before it has been shipped, you will receive a full refund, including any shipping fees. Refunds will be issued to the original payment method and processed within [X] business days. You will receive a notification once the refund has been processed.
Please note that certain items may not be eligible for cancellation or refund once the order has been processed, especially if they are perishable or personalized. In such cases, you will be informed at the time of purchase or order confirmation.
We will never sell, rent, or share your personal data with third parties for marketing purposes without your consent.
If you have received an order but wish to exchange it, you will need to follow our Returns and Refunds Policy to return the item and place a new order.
If you have any questions about our cancellation process or need assistance with a cancellation request, please contact our customer support team:
T Block, Plot No 153, Bhosari, Pune. 411026
Maharashtra – India
support@carbaway.in